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10 Questions To Ask A Professional Cleaning Company

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10 Questions To Ask A Professional Cleaning Company
  • Olivia White
  • Dec 22 2021
When you move out of the rental living space, it is essential to hire professional cleaners because they help you to get back the deposit money. However, the refund of the bond money  depends on whether you hire seasoned and skilled cleaners or not. Knowing how to select a cleaning company is not something that comes naturally to most people.

As there are so many different types and sizes of companies in the market that choosing the right one can be difficult. What makes this already difficult task even harder is the fact that all companies claim to be the best in the business.

Luckily, there are a few questions that can help you find a genuine company that offers reliable end of lease cleaning in Melbourne. All you need to do is talk to different companies and ask them questions related to the price, their service, and professionals. These questions will help you to find out the best company.

Here is the list of 10 questions to ask a professional cleaning company.

Question 1: How Many Years Have You Been In The Cleaning Business?

Every company begin somewhere, but nobody wants their property to be used as a training ground by any newly formed company. Experience matters and companies with more experience are better at what they do. Enthusiasm is also crucial, but it cannot compensate for a lack of experience. So seek a company that is passionate but more importantly has a proven track record.

Question 2: Do You Bring Your Own Equipment And Supplies?

Some Melbourne cleaning companies bring their own materials and equipment, while others only bring the equipment and expect customers to supply the supplies. Many companies nowadays use both store-bought and environmentally friendly products. So, you can always talk about it and request specific products.

Question 3: Can You Provide with Reference of Previous Customers?

Ask whether they can provide you with a list of at least three recent customers for whom they have provided cleaning services. To find out if the cleaning company in question has delivered high-quality service and if there have been any previous complaints or other concerns, contact the previous customers over the phone.

Question 4: What Is Excluded In Your Cleaning?

Another important question that you must ask a company is the areas or surfaces that they do not clean. Different companies follow their list, so you must know what you are paying for. If a company do not clean basic surfaces like carpets, windows, toilet, etc., then look for other options.

Question 5: Do You Subcontract Out Your Work To A Third Party?

You should also ask the company if they clean on their own or subcontract out their work to a third party. Many companies follow this policy because they have a lot of work.

However, it might not help you to pass the final inspection. This lack of transparency can lead to confusion and chaos. So, if you are looking for a company that offers the best end of lease cleaning in Melbourne, make sure they perform the task on their own.

Question 6: Do You Have a Website?

Ask the company about their website. All reputed companies, irrespective of the field, maintain a detailed website where the customers can know about the company, their services or products, and the locations they cover.

If a company doesn't have a website or doesn't have enough information on it, you should look for other options. The website will help you to find trustworthy cleaning services in Melbourne.

Question 7: What Type Of Quality Assurance Program Can I Expect?

Quality assurance is a sign of a genuine and efficient cleaning company, so do not forget to ask this question. A reputed company never hesitate to give the assurance of their quality. If the landlord finds any flaws after the cleaning, the company resend their cleaners to rectify the issue at no extra charge.

Question 8: How Do You Set Your Rates?

Some service providers charge on hourly basis, while others charge as per the overall job. And there are also some that charge by the number of people they deploy. In most cases, the rate is determined by the size of the home, its condition, and the task that must be completed. Look for a cleaning business that follows this approach and provide you with a free quote.

Question 9: How Do You Have Trained and Verified Employees?

You should also ask the company whether they trained their professionals with the latest cleaning tools and techniques. It is also the company's responsibility to make sure that all their employees are police verified.

Question 10: Do You Follow Green Cleaning?

Many companies have realised the importance of green cleaning and already started following it. You should ask the company whether they also use eco-friendly products or not. Such companies prepare their cleaning solution using natural ingredients like essential oils, baking soda, vinegar, etc.

Take Away

Choosing the best end of lease cleaners in Melbourne can be a stressful task when moving out of the property. However, you can make the task easier by judging and selecting a company based on the questions mentioned above. As the selection process is time-consuming, it is advisable to start your research as soon as you decide to relocate.