Inclusions & Exclusions - BondCleaninginMelbourne

Our Bond cleaning service aims to clean the property to satisfy the Managing Agent (under the governance of the Residential Tenancies and Rooming Act 2008) of the cleanliness of that property for the tenant to have their bond released.

Our Bond ReturnGuarantee only covers the areas you have chosen to use our services (T's & C's Apply) .

Please see BondCleaninginMelbourne full Terms and Conditions.
Please understand that Bond Cleaning can consist of many different components. It is your duty to ensure you have covered them all. For instance, a complete Bond Clean usually consists of

Bond Clean (Deep clean of the property)
Carpet Shampoo Cleaning (Stain Removal Not included)
For Steam Clean please speciafically ask.

And if required any specialty service like;

Pest Control
Pressure Cleaning
Upholstery Cleaning

Our quoting process covers these items individually, please make sure you have checked your quote for your inclusions. NOTE,each item will appear on the quote as a sperate service. For instance

Bond Clean
Carpet Clean

BondCleaninginMelbourne use the latest cleaning techniques and products however at times ‘normal wear and tear’ applies and itis not possible for us to get the item back looking like new. We will however take before and after photos of some items to prove to the Managing Agent that without specialist intervention this is the best condition the item can be in.

Bond Cleaning Inclusions (Unfurnished property)

The following services constitute our Bond Cleaning service at BondCleaninginMelbourne.

General

Remove cobwebs, insect marks and small nests where Pest control is not warranted
Clean fans, Air Conditioners and filters
Clean light fittings (where they can be safely removed and accessible)
Spot clean walls, light switches and power points
Clean skirting, architraves and doors
Clean drawers and cupboards including inside, doors and cupboard tops and shelving
Windows clean both sides (exclusions apply at heights and accessibility)
Vacuum sliding door tracks and clean tracks
Clean standard blinds, cords and rails (spot clean and dust).
Vacuum all the floors and carpets.
Mop hard floors.

Kitchen

Clean inside and outside and on top of all cupboards, doors and drawers.
Clean inside, outside and around stove top, elements, rings and knobs.
Clean inside and outside of oven, griller, doors, trays, racks, glass and knobs.
Clean inside, outside & behind refrigerator* and dishwasher* & microwave* space. (if applicable)
Clean and dry sink, drain holes, drainers and polish tap ware.
Range hood exhaust and filter -filter can be removed and cleaned.
Clean and polish splash back area.

Bathroom

Clean exhaust fans
Clean Inside and outside all cupboards and drawers.
Clean toilet, behind ‘S’ bend, around cistern & under and around toilet seat..
Clean bath, shower recess, remove built up soap residue on tiles and shower screens & soap holder
Clean sink and polish all tap ware and towel rails.
Clean mirrors and windows, window tracks and floors.

Laundry

Clean Inside and outside all cupboards and drawers.
Clean inside, outside and behind dryer*. Remove lint. (If applicable)
Clean inside, outside and around laundry tub, cabinets, shelves, drawers, tap ware.
Clean behind washing machine* space. Clean equipment and filters (if applicable).
Clean all walls, windows, window tracks and floors

Garage

Sweep floor and remove cobwebs

Patio

Sweep and mop floors, remove cob webs.

In addition to the above items a furnished property bond clean also constitutes;
(a furnished property is quoted differently given the time required)

Furnished

Dust and wipe over furniture surfaces

Kitchen cupboards will be cleaned if ALL ITEMS are removed and placed in front of the cupboard. WE TAKE NO RESPONSIBILTY or have no liability for any damage or breakages of cupboard items

NOTE: Standard blinds are blinds with a surface that can be dusted or cleaned without requiring a specialist and or extra time. For instance, material blinds or curtains would require a Blind specialist. Venetian & Roller blinds will be quoted separately based on the number of blinds in the property. Furnished properties will require a sperate quote.

*Cleaning behind/aroundthese items or any heavy object (as per our Terms and Conditions) over 5Kg must be moved by the client (and put back if applicable)for our cleaners to gain access and clean.

Additional Services (will be separately quoted)

The following services are quoted separately and will appear on your quote as a separate item.

NOTE:If they are not listed on your quote they are not included.

This list is not definitive. We have only listed the more common services, other specialty services exist such as household repairs, painters etc.

Carpet Cleaning
Blinds IE Venetians
Pool Maintenance
Garden Maintenance
Rubbish Removal

Furnished properties
Pest Control
Upholstery Cleaning
Pressure Cleaning

Bond Cleaning Exclusions of BondCleaninginMelbourne

These items are excluded from our Bond Cleaning Service

Mould

We do our best to remove mould from areas however mould can be imbedded into silicon, grout and other areas. These areas will require a specialist to restore back to a normal state.

Damp Spots

Damp spots can happen anywhere in the house, often the ‘dry wall’ plaster can be affected. We will do our best to remove any mould and marks from Damp spots however we can’t completely make these spots disappear. These marks can return quickly due to excess moisture.

Complete Wall Clean

We spot clean the walls for insect marks etc .. however, a full wall clean requires more time and often does not have a different result. A full wall clean is only required if marks exist beyond normal ‘wear and tear’.

Discolouration

We will do our best to clean all items with our commercial experience however discoloration happens with normal wear and tear of the property. Often grout, toilets and plastics can discolor (often into a yellow colour) over time and they can’t be returned to their original colour without specialist intervention.

Tile And Natural Rock Stains

We do our best to remove stains however due to the composition of the tiles or benchtops (some being extremely porous) it is not possible to remove stains without specialist intervention.

Ceilings

We do not clean ceilings.

Dangerous Areas

Any areas considered by our cleaner dangerous for them to operate, this includes broken cracked PowerPoints/switches, rubbish, bio waste or any other hazard than can be deemed dangerous.

Heights

Our cleaners do not clean at heights. Any cleaning that requires a ladder will not be performed. For instance, Windows in a unit complex on the second floor.

Garage Walls

We do not clean Garage walls or floors

Specialist Services

Areas that require special cleaning equipment, specialist chemicals or a trained technician. Examples are Pressure cleaners (grease on garage floor), painters (walls extremely bad) or plasterer (holes in walls).

Additional Items

Items such as fridges, furniture or any items not listed in the inclusions will not be cleaned unless otherwise agreed upon by both parties in writing.

Furnished (If Applicable)

We will not clean inside cupboards, if items are not removed.

Kitchen items (Furnished if applicable)

We do not clean nor warrant all kitchen items that occupy cupboards and draws.

Furnished Property Exclusions

We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.

Bond Back Guarantee (T's & C's Apply) Exclusions with BondCleaninginMelbourne

As well as the Bond Cleaning Exclusions, other exclusions exist that we can’t warrant under the Bond Back Guarantee (T's & C's Apply) at BondCleaninginMelbourne.

Outside Windows

We will clean the outside windows where we can (excluding windows at heights or difficult access) however due to weather circumstances we cannot warrant them.

Outside Glass

We will clean outside glass where we can (excluding glass at heights or difficult access) however due to weather circumstances we cannot warrant this.

Outside Areas

Outside areas are areas that cannot be fully protected (closed off) from weather elements. Examples are balconies and patios, or any area that cannot be completely closed off such as an outside area of a house with only three walls. As per our inclusions we will clean any outside area as required however due to weather circumstances we cannot warrant these areas.

Post Pest Control

We will not be responsible and do not warrant items post pest control that may require additional cleaning directly related to the Pest Control. Examples are dead insects or animals that have accumulated due to Pest control being applied to the property.

Garage

We do not warrant any cleaning inside or outside of the garage.

Completion Events

A completion event is an event that has happened after the bond clean and within the warranty period which may influence the Managing Agents release of the bond in which the bond cleaner is not responsible for. We will not be responsible nor guarantee cleanliness in such an event. To determine these events ‘common sense shall prevail’. Examples of these events are;
- Buildup of dead insects that were alive during the clean and have since expired.
- A build up of surface dust that has settled after the clean.
- Dirt or grime near a window or door that has been left open.
- Insect/animal feaces.
- New residents have moved or moving in.
- Access to the property by a third-party contractor that has not been approved by us.

Kitchen items (Furnished if applicable)

We do not clean nor warrant all kitchen items that occupy cupboards and draws.

Furnished Property Exclusions

We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.

FREQUENTLY ASKED QUESTIONS

Have a look at our FAQ section and clear all your doubts before hiring our professional cleaners in Melbourne.

What Is The Cost Of End Of Lease Cleaning?

Our cleaning prices are dependent on the size and condition of the property. The average price for a 1-bedroom unit is approx. $250, $300 for 2-bedroom units and $420 for 4-bedroom houses. For a customised quote, you must contact our customer care executives on 03 9068 8186. We note down the number of rooms, windows, closets, cabinets, washrooms, inside and outside requirements, and then offer a personalised and upfront cost for the area.

How Can I Book Your Bond Cleaning Service?

We have the easiest way of booking a cleaning job. Here is what you need to do.

You can schedule an end of lease cleaning in Melbourne by filling out the ‘Request a Quote’ form on our website. Our customer care executives will respond back at the earliest.
You can also give us a call at 03 9068 8186 to speak directly to our executives who will understand your cleaning requirements and the condition of the property.
They will then provide you with an upfront quote and will book a job on the date and time that is convenient for you.
Our flexible scheduling helps customers to get their properties cleaned within the days chosen by them. We are available from Monday to Saturday 7:30 am to 9:00 pm. So you can get in touch with us at any working hour and we will be happy to assist you.
After the booking is done, our end of lease cleaners arrive at your doorstep for the service and carefully tidy up the place. We work with complete dedication and follow your instructions and the REIV approved cleaning checklist.
After we have completed the task, we ask for your feedback and get going.
If you feel that the cleaners have not done their job thoroughly, then we arrange for a free re-clean in 72 hours. However, you will never need this free service because our professionals always work to the best of their ability.
Our mission is to get your bond back so that you can enjoy a relaxing move.

How Much Time Does Average Bond Cleaning Take?

The average time taken to clean the property is dependent on the size and the condition of the property. There are no standard hours for the jobs as it varies for different types of properties and customers. Some clients need additional services like pressure cleaning, which can increase the time of the job. We are generally able to complete the cleaning of a 1-bedroom unit in 5-6 hours and a 3-bedroom, 2-bathroom unit in 8-12 hours. However, this can also vary if the property has not been cleaned in months or was locked up for weeks before our cleaners arrived. To get a customised quote and timeline for your property, please contact us at 03 9068 8186 and inform our representatives about the number of rooms, carpets, windows cleaning requirements and any other disinfecting needs. We will provide you with the exact duration. It is also significant to inform us about the additional services required so that we can add them to the cleaning checklist and provide you with the final pricing upfront. With our quick service, you do not have to wait for anything. We offer transparent pricing, and you can get the quote without any obligations. Also, our state-of-the-art tools allow us to finish the cleaning tasks quickly as compared to other service providers. The experience and expertise of our cleaners comes handy in further reducing the timelines. Thus, you can get the best service in the shortest possible time with our reputed company. So, contact us today to get your free quote.

Why Should I Hire Professional End of Lease Cleaners?

Professional cleaning is quite different from DIY cleaning, which does not yield the same results. Here is what makes Bond Cleaning In Melbourne stand apart.

We offer a bond back guarantee for seven days (Ts and Cs apply) which gives our customers the assurance of a flawless clean-up.
Our cleaning is based on proven and tested methods and result-driven approach.
We have the best team of locally recruited cleaners in the city who have been working in the field for years.
Our service is time-saving and precise, which helps in driving out all the dust and germs from every corner of the property within the required timeframe.
We use only organic and non-toxic cleaning agents for sanitisation.
Bond Cleaning In Melbourne has police-verified and fully insured cleaners who are intensively trained in all the cleaning procedures including steam cleaning, pressure cleaning, wooden floor cleaning, polishing of tapware, etc.
Our professionals are equipped with all the advanced tools and REIV-approved checklist to provide you with the best results.
Our mission is to get your deposit back safely by working on the cleaning and sanitisation of every surface so that it looks brand-new.
From blinds, skirting boards and doorknobs to ovens, carpets and range hoods, our service covers everything.

Will I Have To Leave The Property During Cleaning?

Yes, we can assure thorough cleaning only when the house or office is vacant. Since the end of lease cleaning is required at the time of moving out of the property, it is best to move out all the furniture and then get it cleaned. This way, we will get an open space without any hindrance and interference to complete the task. If the rented space is filled with bulky furniture and the fixtures are stuffed with your belongings, it would not be possible for us to clean the property. Thus you must book the removalists first to get the stuff transported before the arrival of the end of lease cleaners in Melbourne. Also, moving all the furniture and luggage out will help in bringing the hidden dust to the surface which can be effectively wiped out. After moving the furniture, you can choose to stay or leave the property. We will call you once we are finished with the cleaning to examine our work. However, if you plan to stay, then make sure that there are no kids and pets in the house as they can disrupt the cleaning process or get hurt. If you are busy on that day with the relocation, then you can leave the keys at a safe place. Our cleaners will pick them up and put them back once they are done with the assigned task. You can trust our professionals without thinking twice as they are police verified and fully insured. Thus, you can stop worrying about the fixtures and leave the property unsupervised if you want.

What Is End of Lease Cleaning?

End of lease cleaning is the thorough cleaning of the rented property at the end of the tenancy to get the bond back.
The deep cleaning brings the house back to the condition in which it was at the time of moving in, barring fair wear and tear.
Most homes accumulate dust, grime, grunge and oil stains over the period of tenancy, which stay hidden behind the furniture and other belongings. It makes the space unhygienic and challenging to clean on your own.
Professional end of lease cleaners in Melbourne pay special attention to getting rid of all the dirt and germs from the premises.
Our cleaners are well-versed in the task and start from the top making their way to the bottom for a thorough clean-up.
They clean the cobwebs from the ceilings, remove the dust from the doors, cabinets and drawers.
They clean the walls and windows and polish the doorknobs and cabinet handles. We utilise organic solutions to clean the surfaces.
The natural cleaners ensure that the house is devoid of toxins and ready for leasing. We remove all the tough stains and marks from the walls, windows, tiles, glass doors, etc.
We meticulously clean the oven, air conditioner, range hood to remove all the grime and grunge from the interiors and the racks.
We do not miss the spaces behind the dishwasher and the oven which are the hiding spots for dust and dirt. We clean the sink, faucets and the drain hole. The entire house is cleaned to make it shine up like new.

What Is Bond Back Guarantee Cleaning?

We offer a bond back guarantee for seven days (Ts and Cs apply), which means that our cleaners will leave no stone unturned in offering deep cleaning of the property. If you find any unclean spots or stains, which have not been cleaned thoroughly, then we will come back for a free reclean within 72 hours. However, we do not ever give our clients a chance to feel dissatisfied with our work. Our 100% service guarantee makes sure that you get complete value for money and your bond back. Thus, you can let go of all the worries related to your deposit and stay calm throughout the moving out process. Our bond back guarantee cleaning helps you to concentrate on other important chores while we take care of the cleaning. The assurance showcases our professional approach and prioritisation of customer satisfaction. If you have additional needs, then we can accommodate them in our checklist and provide you with the final pricing upfront. We offer a complete makeover of the property, which includes windows, walls, cupboards, fixtures and appliances like air conditioners and range hood. You can count on us if you do not have the time and energy to uplift the appearance of your rented place at the end of the tenancy.

Do You Clean Windows As Well?

Yes, of course. Our end of lease cleaning includes window cleaning from both inside and outside if they are accessible. However, we do not operate on heights as it can be dangerous for our cleaners. Thus if your property is located on the second or third floor and needs a ladder for window cleaning, then we will not be able to clean them from outside. We do not work on heights and in dangerous areas. If the windows are accessible without any support from outside, then we will happily and meticulously get them cleaned. Our professionals clean all the dust and then wash the windows with an organic glass cleaning solution. They make sure not to cause scratching or grazing of the glass. They windows are then wiped with a dry microfibre cloth which helps in removing any leftover water droplets or soap. We dust the blinds as well and vacuum them to bring back their lost shine. We do not forget the windowsills which are usually filled with dirt and dust bunnies. Our cleaners pay special attention to the cleaning of the hinges and the lock which have a lot of dirty fingerprints. Thus we offer a flawless cleaning of the windows if we can reach them.