Important Questions to Ask From Your End of Lease Cleaners in Melbourne

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Important Questions to Ask From Your End of Lease Cleaners in Melbourne

By : angila
The process of hiring a reliable end of lease cleaning service in Melbourne can be baffling. With so many options available on the market, ranging from startups to experienced, it may be difficult for you to make the right decision. You may encounter a situation when you have to pick up the best and most suitable option to secure your 100% bond amount back. So, be prepared for it and choose an ideal team of an end of lease cleaners in Melbourne for your leased property.Here are some key questions that you should ask to your shortlisted company to get the best out of your research. Make sure you contact their customer care representative and clear your doubts related to their service, quality and endurance.

1. How Many Years Have You Been in Melbourne’s Cleaning Industry?

You will understand the importance of professional end of lease cleaning when you’ll get your 100 % bond amount back after the inspection of your leased property. If you want to experience professional, quality and reliable cleaning, then you should ask this question. A company with sustainable experience in the cleaning industry can help you provide quality results within your estimated budget and time frame. On the contrary, hiring a new or less experienced company could cost you a huge because they don’t have experience and expertise in performing complicated tasks. Therefore, it is important to choose a company that has at least eight to ten years of experience in the cleaning industry. Tip: You can also ask for their previous projects and get more clarity about their work. This is one of the best ways to gauge their quality of work and professional approach.

2. How do You Set rates? Do You Provide Free Quotes?

Most of the cleaning companies in Melbourne charge an hourly rate for the initial visits, but the charges may differ depending on how big or de-cluttered the property is. Professional companies set their rates after inspecting your property in order to provide you with a free no-obligation quote. If you want more than two cleaners, then you will have to pay extra for that. Tip: Beware of cheap cleaning companies that may take a toll on your pocket by charging extra or hidden costs. Choose a one that gives you complete information about their pricing policies.

3. What is Included in Your ‘End of Lease Clean’?

Don’t forget to ask this question because different cleaning companies have different criteria to provide their end of lease cleaning service. Not all companies include carpet or window cleaning in a standard bond cleaning package. Some companies don’t even cover the outdoor areas during the clean and may charge you extra for its thorough cleaning. Therefore, it is good to ask your cleaner about a complete end of lease cleaning package. It is good to know what is included and excluded from the service so that you can match your condition report. If you need thorough window cleaning, make sure you know whether it is included at the end of lease cleaning service or quoted separately. Tip: Make a list of areas that need a thorough cleaning as it could help you get your bond amount back after the property inspection.

4. Will Your Cleaning Team be Flexible Around my Moving Schedule?

Having an alternative plan can save you from chaos, especially if you are running at the end of your tenancy. It is good to choose a cleaning company that can work around your schedule and can provide you flexibility in re-scheduling your cleaning. Since moving a house is itself a complicated task, make sure you have the option of rescheduling your clean if things don’t go according to your scheduled plan.

5. What if I Am Unsatisfied With the Cleaning?

If you want to claim your bond money in full, you have to make sure whether the company has the potential to give you custom-made cleaning solutions or not. Mostly, the professional end of lease cleaners in Melbourne takes care of every single detail when it comes to thorough cleaning. From removing dust from floors to purging stains out of the carpets, sanitising bathrooms to organising laundry room, everything will be conducted carefully to provide you 100 % cleaning satisfaction. In case, you are not satisfied with their clean, then they will send their cleaners back to your place for re-clean at a free of cost. Such companies give you peace of mind when it comes to performing professional and reliable end of lease cleaning.


Be calm and composed while asking these questions to your end of lease cleaners in Melbourne. Make sure you do thorough research about the company by reading their customer reviews. You can also compare prices of different companies to pick the best out of the shortlisted options.